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FAQ
About linkage goods
I can't connect my phone to an linkage device properly.
1) For use with a smartphone (4DMEDIAPLAYER)
- Please make sure that you are logged in with the account from which you purchased the video.
- Please check if the device is connected and the light of the interlocking device turns blue. If the symptom persists, delete the cache and try again.
2) When using a smartphone (VRX Media Player)
The VRX Media Player may not be registered yet, so close it and proceed in your browser.How to register your player ID
- Login to LPEG POINT's My Page.
- From player registration for smartphones, please select the call button on your smartphone.
- Once the player is activated, registration is complete.
3) Please check 1 & 2 and then check the following.
On Android, Bluetooth and location must be granted to the player's permission to use Bluetooth, and on iPhone, permission to use Bluetooth must be granted to the player.Make sure that the player has permission to use Bluetooth.