Frequently Asked Questions

What you need to watch the video

PC

  • 4DMEDIAPLAYER
  • PC that meets the recommended environment
  • Oculus Rift、Oculus Rift S、 HTC Vive、Oculus Quest

smart phone

  • smart phone(android、iPhone)
  • 4DMEDIAPLAYER
  • VR goggles for smartphones
  • If you use Galaxy, you can use 4DMEDIAPLAYER for smartphones,or DimensionPlayer for Oculus is available for GearVR.
  • Wi-Fi connection environment(Unlimited transfer。This is required as some video files are larger than 2GB.)A line speed of 15mbps to 25mbps is recommended.

Integrated Head Mount

  • Oculus GO (DimensionPlayer)
  • DPVR-4D(No player Log in directly with Adult Festa account)
  • SKYWORTH-4D(No player Log in directly with Adult Festa account)

※DPVR and SKYWORTH are supported only for products with "4D".

I don't know how to register as a member.

Adult Festa uses the point program of the "L-POINT" site.
Manage all purchased videos at once.You can also check your contract information and manage videos on My Page in AdultFesta and your purchase video history.

Click here for My Page

What if I forget my account ID, registered e-mail address, or password?

If you have forgotten your password, please reset it here.

If you have forgotten your account ID, please login here and send us only your email address.

>If you have forgotten your registered e-mail address My Page.
If you are unsure, please contact us via e-mail with details.

If I leave Adult Festa, can I watch it?

Once you cancel your membership, you will no longer be able to use streaming and video downloads.Thank you for your understanding in advance.
Unlimited streaming will be available for the full expiration date as long as you do not log out of 4DMEDIAPLAYER.
Please note that if you log out of 4DMEDIAPLAYER, you will not be able to use the service from that point on.

Do you have samples to check the operation?

You must be logged in to play official samples.Register as a member of Adult Festa.
Please visit the official Adult Festa sample page and download the official sample.
Please check if the VR video plays properly in your environment.Please check the operation, especially if you are considering purchasing 4K video.

1) PC

Click "For PC" to download the official sample video.
Please check if the official sample movie plays on 4DMEDIAPLAYER.

2) Smart phone

Click on "For Smartphones" to display the QR code.
Scan the QR code with 4DMEDIAPLAYER to download the official sample video.
Please check if the official sample video can be played by 4DMEDIAPLAYER.

Those who have successfully played the official sample video can also play other VR videos on the Adult Festa VR site.
Please enjoy the free sample videos for smartphones and the VR videos for sale on the Adult Festa VR site.

How to use samples of our work

The sample video attached to each work is created in H.264 mp4 format.Please use the following as a reference.
Please note that the format is 3D (Top-Bottom or Over-Under).

How to buy?What is the name that will appear on my credit card statement?

>Settlement Method

・L-POINT (Point Settlement)
・Credit card
The above methods are available

>About the display of credit card payment statements

The trade name that will appear on your credit card statement will be "L-POINT".

L-POINT membership registration is required to use credit card payment.
We ask you to register as an L-POINT member for authentication.Please register as a member as it is easy to do so.
Credit card and BitCash payments can be used to recharge L-POINT points.

>L-POINT Purchase Procedure

After logging in to L-POINT, please go to the membership page for L-POINT members from "My Page" displayed in the upper right corner.
Please click the "Purchase Points" button on the left side of the member's page, and click the payment method you wish to use, either credit card or BitCash.

Registered members Login>Press the nickname in the upper right corner of the site>You can also use the "Point Charge" button.

For more information on BitCash, please visit the official BitCash page.

>Video Purchase Procedure

1)How to purchase at L-POINT

After logging in, please click the "Buy with points" button on the product page to pay with L-POINT.
After clicking the above button, a screen displaying the product name, amount, and current coin points will open. After confirming the contents, the points will be consumed when you press the payment button.
One point is converted to one yen, but please note that you will not be able to make a purchase if you do not have enough points to cover the purchase price of the product.

2)How to purchase by credit card

After logging in, click the "Buy with Credit Card" button on the product page to go to the L-POINT site to make a payment by credit card.
After clicking the button above, a screen will open where you can display the product name and amount and enter your credit card information. Once you have confirmed the details and clicked the payment button, your credit card payment will be confirmed.

What is a 30-day rental?

This service allows you to stream products at half price for 30 days.
With the 4KTakumi series, you can enjoy Takumi streaming in high quality at 60 fps.

Learn more about 30-day streaming rentals

What is an upgrade purchase?

If you want to use Download with a product that is available for 30-day streaming rental, you can purchase the full package for half the price of the product.
※Fee will be added.

Upgrades can also be purchased even after the 30-day rental period has expired.However, this service is not available after you withdraw from Adult Festa.
Please check your current purchase status, such as "Rental" or "Full Package", in the Purchase Video History.

Click here for more information on the types of files that can be downloaded.

How do I watch it on my phone?

There are two ways to download from the page.When downloading a video after purchasing it on your smartphone, please read the QR code on your smartphone from the Adult festa VR PC site (this site), or access the Adult festa VR smartphone site from your smartphone and download the purchased product.

1)How to read the QR code from the Adult festival VR PC site (this site)

  • 1-1)Install 4DMEDIAPLAYER on your phone.
  • 1-2)Please access the Adult festa VR PC site (this site) from your PC, go to the product page you purchased and display the QR code.
  • 1-3)Launch 4DMEDIAPLAYER on your phone and read the QR code to start downloading the picture.

2)How to Download videos from Adult festa VR mobile site

  • 2-1)Install 4DMEDIAPLAYER on your phone.
  • 2-2)Please access the Adult festa VR mobile site from your phone and go to the product page you purchased.
  • 2-3)Clicking on the tab for your phone will launch the 4DMEDIAPLAYER and start downloading the video.

※Please login to 4DMEDIAPLAYER with the account ID with which you purchased the video in advance.

About VR+1D

This is the most powerful VR video with +1 (plus one) added value to 3DVR and is only available at Adult Festa.
For more information on VR+1D, please click

1)interlocking function

It is possible to link VR movies with +1D compatible adult toys.Adult Festa content is the only one where videos and adult goods are linked.Products with the same name purchased on other sites or players on other sites will not be linked.

Supported Players

PC、android、iPhone、MetaQuest compatible 4DMEDIAPLAYER
4DMEDIAPLAYER>Compatible with PISTON SA+、CYCLONE SA+、U.F.O. series、ROCKET series
DPVR-4D>Compatible with PISTON SA+、CYCLONE SA+、U.F.O. series、ROCKET series
SKYWORTH-4D>Compatible with ROCKET+1D、CYCLONE SA+、CYCLONE SA、PISTON SA
D-PLAYER>CYCLONE SA+、CYCLONE SA、U.F.O. SA
VRX PLAYER>CYCLONE SA+、CYCLONE SA、U.F.O. SA

For more information about Linked Goods, corresponding videos, and where to purchase them, click here.

2)Story playback

Story playback is "video branching VR".
A "selection mode" is inserted into the conventional VR video. In the selection mode, the route is selected according to the user's viewpoint.
For example, if the actress asks, "Where would you like to touch?" and ask, "Where would you like to touch?", it would be possible to look at her breasts and enter the branch of touching her breasts, and look at her pants and enter the branch of touching her pants, and so on.

Supported Player

Available for PC, android, iPhone, and MetaQuest compatible 4DMEDIAPLAYER.
※For AVI files, please use D-PLAYER for PC。VRX players are not supported。

For more information on Story playback, click here.
Click here for Story playback compatible videos

3)Multilingual Subtitle function

This content is exclusive to 4DMEDIAPLAYER and is one of the features of VR+1D.
Various Subtitles are supported, including Japanese, English, Chinese, Korean, etc. For compatible videos, simply select the flag of the country to display the Subtitle.
Subtitle OFF function is also available, which can be selected from the Playback > Pause menu.
This content is unique to Adult Festa.

Click here for information on how to use the multilingual Subtitle feature.
Click here to see videos that support the multilingual Subtitle feature.

4)Chapter function

Video playback > While stopped, thumbnails will appear. Press the thumbnail marked "part1" or "part2" to move on to the next file.
Other thumbnails can be moved by scene in the video.

Learn more about the chapter function

How to use the VR Photo Gallery

You can enjoy three-dimensional smooth VR pictures with ultra-high quality VR images of 4K to 8K.
This is the only content that is unique to Adult Festa.

Click here for information on how to use the VR Photo Gallery.
Click here to view the corresponding video of the VR photo book.

How to register and cancel unlimited streaming

All-you-can-see streaming is a service that allows unlimited access to AdultFesta's 2D and VR videos for ¥2,980/month.There are more than 3,500 videos, including videos compatible with the masturbation interlocking function and Takumi streaming videos.

>How to register

L-POINT membership registration (free) is required to register for unlimited viewing.Please login and purchase unlimited streaming.

・Card
・L-POINT
The above payments are supported.

※If there are not enough points for point payment, the service will not be renewed and will be suspended.Please re-purchase as it will not be automatically restarted after recharging points.

>How to watch

■Support Device:PC・smart phone・Meta Quest > 4DMEDIAPLAYER
■Support Device:DPVR-4D series・SKYWORTH-4D series > Log in directly with your unlimited viewing subscription account > Launch Adafes CH application

After downloading the application, log in with the account you have registered for unlimited viewing, and tap the unlimited viewing tab in 4DMEDIAPLAYER.You can enjoy high-functioning videos with linkage for unlimited viewing of both VR and 2D.
Click on a video on the All you can watch page on the PC site and read the QR code on the player for your smartphone.

Click here for a list of unlimited streaming videos

Please switch the tab in the upper right corner of the player to "VR" OR "2D" to watch.
Smart playback also allows you to watch VR videos in 2D.
Please visit the 4DMEDIAPLAYER page for more information.

The recommended Internet connection speed for unlimited streaming is 15 Mbps or higher.
A head-mounted display is required for VR viewing.

>Cancellation of Unlimited Streaming

You can check the history of your contract information from My Page.

  • 1)Log in to Adult Festa
  • 2)Monthly unlimited viewing registration status
  • 3)Canceled

The above will stop the renewal and the unlimited view will be cancelled.

You can also do this from the L-POINT site.

  • 1)First, please log in at the L-POINT site.
  • 2)If you select "Monthly flat rate contract status" from the menu, the current monthly flat rate contract status will be displayed.
  • 3)Press "Canceled" for the item you wish to cancel.
  • 4)You will be taken to a confirmation screen. Click "Cancel automatic update" to cancel the automatic renewal of the fixed monthly fee.
  • 5)Please return to the "Monthly Fixed Price Contract Status" page and confirm that the automatic renewal item is set to "Automatic Renewal OFF".

The cancellation is now complete.

If you cannot turn off automatic updates, please contact us.

Recommended environment

>4DMEDIAPLAYER for PC (Supported files: MP4, 1d+, 1di)

・When watching streaming videos such as free videos, purchased videos, and unlimited viewing

minimum specs

  • ①CPU Intel Corei5-7500 or higher
  • ②Memory 8GB or higher
  • ③OS Windows10 64bit
  • ④resolution 1280×720 (HD or higher)
  • ⑤line speed 15~20Mbps (*When viewing VR)
  • ⑥GTX 1060 6GB

Recommended Specs

  • ①CPU Intel Corei5-8500 or higher
  • ②Memory 16GB or higher
  • ③OS Windows10 64bit
  • ④resolution 1280×720~1920×1080(HD or higher)
  • ⑤line speed 15~20Mbps or higher (*When viewing VR)
  • ⑥GTX 1060 or higher

・When watching 4K video local playback

  • ①CPU Intel Corei5-8500 or higher
  • ②Memory 16GB or higher
  • ③OS Windows10 64bit
  • ④4K Support 3840×2160 or higher
  • ④line speed 15~20Mbps or higher (*When viewing VR)
  • ⑤GTX 1070 or higher

Supported VR Devices

OculusRift OculusRiftS HTC Vive OculusQest
※Oculus Runtime is currently compatible with the product version Ver.1.3 or later.

OS Windows/Windows 8/Windows 8.1/Windows 10
※Windows XP/Vista/Windows 7 will not be covered due to updates to the development environment, failure of the verification machine, and expiration of Microsoft support.
※Macintosh not supported (please use BOOTCAMP).。
browser Microsoft Internet Explorer 6.0 or higher
※Please enable ActiveX control
※Please enable cookies and JavaScript

Windows does not have a decoder for H.264 or H.265 by default, so you will need to install a decoder such as LAV Filters.
LAV Filters are introduced here, so please use this page as a reference. (Basic free software: LAV Filters)
Also, in rare cases, you may not be able to use these codec packs even if they are installed.Since mp4 is played using the codec provided by Windows, it cannot be played properly if the codec that can be used normally is not provided by Windows.
The priority order of codecs differs depending on the software installed on your PC, so you will need to change the settings to prioritize codecs that can be used normally.
We apologize for the inconvenience, but please download and launch Win7DSFilterTweaker from the page below, and set the H.264, H.265, and mp4v items from "Preferred decoders" to the above LAV Filters, referring to the "Set default decoder" item. Please try it later.
About Win7DSFilterTweaker (basic free software: Win7DSFilterTweaker)
※Playback requires the same amount of free space as the video. Please organize your video folders to free up space.

Player does not start properly

Please make sure to free up space on your storage drive when using the player.

>4DMEDIAPLAYER for smartphones (compatible files: MP4, 1d+, 1di)

※Playback requires the same amount of free space as the video. Please organize your video folders to free up space.

minimum specs

  • ①Android6.0 or higher/iPhone7 or higher / ios10 or higher
  • ②resolution 1920×1080 or higher
  • ③line speed15~20Mbps or higher

*When viewing VR, please prepare a head-mounted display.

When watching 4K video

  • ・Android8.0 or higher/iPhone7 or higher / ios12 or higher
  • ・About Galaxy Galaxy9 or higher / Android8.0 or higher Recommendation

>Notes on h265 compatible smartphones

If you have a device that supports H.265, you can download the video from the H.265 smartphone version DL after purchasing the video.If you have a smartphone model that does not support H.265, please download the video from the smartphone version DL and use it.

Currently, the models that are said to support H.265 are as follows.

  • ・Galaxy S6 or later series
  • ・XperiaTM Z2 SO-03F or later series
  • ・AQUOS ZETA SH-04F or later series
  • ・ARROWS NX F-05F or later series

(※Note: Even the models listed above may not be compatible depending on the lot or series. Please make sure to confirm that the product is H.265-compatible before purchasing. Also, please check if a gyro sensor is installed.)

(※Note: The VR+1D linkage function may not function on Galaxy S6.)

※About iPhone

4K video (DimensionPlayer local playback) may not play properly.This is due to the iPhone's codec specifications, and this site does not guarantee the operation.If you are unable to view the video, please use the h264 video for smartphones.

※About Android

4K videos can be transferred from a PC to a player for local playback.

>4DMEDIAPLAYER for PC(Supported Files:AVI,MP4,1d+)

The following recommended PC environment is required to use the "VR images" on this site.Various services may not be available in environments below the recommended environment.

  • 1.CPU Core i5 or higher and compatible processors
  • 2.Memory 8GB or higher (16GB or higher recommended)
  • 3.resolution 1024×768 or higher
  • 4.GeForce 960 series or later required(GeForce 970 series or later recommended, except for mobile use)
  • 5.OS Windows 8/Windows 8.1/Windows10(Windows 7 may cause unexpected glitches.)
    • ※Macintosh not supported (please use BOOTCAMP)
    • ※Windows 8 or later recommended
    • ※DirectX11 or later required
    • ※If the format of the hard disk where the video is saved is FAT32, videos larger than 4 GB may not be downloaded properly.Please format to exFAT for use.
    • ※OculusRift and other products are not compatible with Windows Vista or earlier, and are therefore not recommended.
  • 6.browser Microsoft Internet Explorer 6.0 or higher(※Please enable cookies and JavaScript.)
  • 7.Line speed 2 Mbps or higher
  • 8.Playback software 4DMEDIAPLAYER
  • 9.OculusRift OculusRiftS HTC Vive OculusQest(※Oculus Runtime currently supports the product version Ver.1.3 or later.)

Regarding the revitalization of 4KTakumi

CPU : 7th generation processors are recommended; please check your PC's basic information.

In addition, if you use the video for Oculus Go / Gear VR, you can view it on Oculus Go / Gear VR.Similarly, if you use the video for smartphones, you can also view it on your smartphone.

What is "4KTakumi"?

This is the ultimate VR video series with smooth, ultra-high quality images at 4K60fps and VR+1D compatibility.We were the first in the industry to release 4K60fps video and continue to evolve.

Cautions for 4K use

android>Download to player directly from QR code or site

The 3K and 4K versions for smartphones may not complete downloading on Android due to capacity limitations.In that case, please download the file to your PC and copy it to the "Movies" folder of your smartphone.

iPhone>Basically, please use h264 smartphone files.

Please note that h265 files may not play on the iPhone.In that case, please use the h264 file for smartphones.

PC>When using AVI files

Please update 4DMEDIAPLAYER to Ver. 2.1 or later.Also, do not rename the files you have downloaded.The functions such as linkage, etc. will not be available.
Note that Windows may not play well, for example, the screen may go black.In that case, please install free software such as LAV Filters and try it.

I cannot play MP4 videos in D-Player.

Windows does not initially have a decoder for H.264 or H.265, so you will need to install a decoder such as LAV Filters.
Please refer to this page for more information about LAV Filters, which can be found here.(Basic free software:LAV Filters)

In rare cases, these codec packs may not be available in D-Player even if they are installed.D-Player basically uses the codec provided by Windows to playback mp4, so if Windows does not provide a codec that can be used properly, it will not play well.The priority of codecs differs from PC to PC depending on the software installed on the PC, so it is necessary to change the settings to give priority to those codecs that can be used properly.
We apologize for the inconvenience, but please download and launch Win7DSFilterTweaker from the page below, and set the H.264, H.265, and mp4v items from "Preferred decoders" to the above LAV Filters, referring to the "Set default decoder" item. Please try it later.
About Win7DSFilterTweaker(basically free software:Win7DSFilterTweaker)

For some older PCs, it may be necessary to obtain the HEVC extension from the manufacturer and install it. If you are using an old PC and you are unable to view the video even after installing the above LAV Filters or changing the decoder priority using Win7DSFilterTweaker, please visit the manufacturer's site of your PC, motherboard, or graphics card to view H.265/HEVC videos. Please check whether compatible function expansion software is available.

For some reason I can't watch videos with separate parts.

If the next video in a purchased video does not start

If the communication environment is poor, it may take a long time for the video to load.
Memory is consumed for video playback.Please open enough storage space for viewing.

Video Playback>If the menu that appears when you pause the video and the thumbnail shows "part1" or "part2", you can move to the part you want to watch by pressing the thumbnail.

If there is no thumbnail image as above>

Blackout reading occurs after Part 1 and automatically moves to Part 2 (file jump function).
Please wait for a while after the end of Part 1.

Cannot download video in VRX

It is possible that the player ID has changed due to updating or re-installing VRX, and therefore the authentication has not been completed.
Please log in from your phone's browser, update your player registration from "Player Registration for Smartphones on My Page, and try downloading again.

Is it available for PSVR?

To play Adult Festa content on PSVR, the "LITTLSTAR" application is required.
It can be downloaded and used from the PSVR store, but please purchase at your own discretion as it is a paid application.
AdultFesta does not provide support regarding "LITTLSTAR".Please note that we only support content.Please refer to the following page for information on compatible videos.
For instructions on how to use the PSVR, please click here.

D-Player Ver2.12 terminates when I load a file

There is currently a problem reported that D-Player Ver2.12 is terminated under some Windows 10 environments.
We are trying to confirm the phenomenon, but so far we have not been able to find the cause of the problem as it is not reproduced on all Windows 10 systems in our company.We have received a report that the game works with Ver. 2.05.Please download Ver. 2.05 from here and enjoy the game.

After purchasing a new PC, I can no longer watch videos on D-PLAYER.

L-POINT allows playback only on the registered PC, but if you want to change the PC to which the video will be played, click on the video information window on the new PC, and a screen will appear asking you to change the registered PC, You can change the registered PC from that window.After the change, it can be played on the newly logged-in PC.(However, only if you are a registered member.Please wait at least 24 hours from the time of change before moving to a different PC.)
You can also change it from the page that opens from the information window of the video, which can be downloaded from the link below.(※Only one PC can be registered at a time, and changes can be made.)

Video is not displayed straight in DimensionPlayer or 4DMEDIAPLAYER for PC

The orientation at startup is set as front.If you press the "R" key, the direction at that time will be reset as the front, so please try it.

What if I want to change my smartphone model?

If you are using 4DMEDIAPLAYER, please login with your account on this site from the 4DMEDIAPLAYER login screen. After logging in, a confirmation screen will be displayed asking if you want to register as a player. Select "Yes" to complete the player registration update.

If you are using VRX, please log in with the smartphone you wish to change models with and access the、page for registering players for smartphones.

Make sure that VRX is finished before calling, and if you are using an iPhone, click Call VRX (iPhone), or if you are using Android, click Call VRX (android) to start the VRX player. Once you do so, the player will be registered.
After following the above steps, please reload the registration page and if the "Registered Players" section changes, your registration has been successful.After confirming your registration change, please re-download the purchased videos and enjoy them.

(※Only one smartphone can be registered at a time, and changes can be made.)
(※Currently, VR videos can be re-downloaded at any time.)

Download fails on smart phone (VRX)

It seems that problems may occur such as video download from the QR code not succeeding when communication does not work at the first startup after installation is completed.We apologize for the inconvenience, but please uninstall the software and try installing, starting, and downloading it again in a location with good communication conditions.
If you try the above procedure after unregistering by tapping "Unregister Player", you will see whether "Registered Players" is displayed or not.If you do not see "Registered Players", please uninstall the player and try the above procedure.

※We will not be updating the VRX player in the future, so we recommend that you use DimensionPlayer to watch the video.

The sound is out of sync with PC videos.

VR videos require PC specs due to resolution and other issues.Please check if you meet the recommended environment for VR head mounts such as Oculus Rift below.
If you have a sound discrepancy even if you meet the specifications, please contact us using the form.

Video Card
: NVIDIA GTX 970 / AMD Radeon R9 290 equivalent or later(Excluding mobile use)
CPU
: Intel i5-4590 equivalent or greater
Memory
: 8GB or higher
Video Output
: Compatible HDMI 1.3 video output
OS
: Windows 7 SP1 64 bit or later
OculusRift Official Recommended Environment(See Recommended Spec in the middle of the page.)

PC coordination is not working properly

If you are using 4DMEDIAPLAYER, please make sure that you are logged in with the account with which you purchased the product.

If the +1D compatible interlocking device works with VORZE Player but not with 4DMEDIAPLAYER or DimensionPlayer, changing the COM port number of the USB transmitter/receiver may make it work.

You can change the COM port number from the device manager, so please try the steps below.

  • 1.Connect the USB receiver to the USB port of the PC and start +1DSupport Device such as A-10CYCLONESA.
  • 2. Open Device Manager.

    ※How to open Device Manager
    Right-click「start」→「computer」 → Select Properties → Click on "Device Manager" from the left menu

  • 3. Double-click on the "Ports (COM and LPT)" indicator in Device Manager to open it.
  • 4.Double-click “Vorze_USB (COM??)”. (The ?? part contains a number)
  • 5. On the Properties screen, click the "Port Settings" tab and click the "Advanced Settings" button.
  • 6. At the bottom of the screen that opens, there is an area where you can select the "COM port number", so change it to a single digit number that does not indicate (in use) and click the "OK" button.

If all the one-digit port numbers are in use, open the advanced settings of the properties of the other one-digit COM port, change it to a two-digit number, and then change the COM number of Vorze_USB to the empty one-digit number. Please re-assign to the number of

After making the above changes, start the player and check if it works.

Please note that if you use a USB 3.0 compatible device nearby, radio wave interference may occur and this product may not work properly.
If you are using a USB 3.0 compatible device, please use a USB cable that is fully shielded around the connector and cable, and try placing the device approximately 1 meter away.

Does not work well with smartphone

>When using with 4DMEDIAPLAYER

Please make sure you are logged in with the account you used to purchase the product.Please check if the device is connected from the player settings and the linked device itself has turned blue.Please delete the cache and play again.

>If it doesn't work with VRX Media Player

It is possible that VRX Media Player player ID registration has not been completed.
Close VRX Media Player and log in to My Page from your smartphone browser.Registration will be completed when you call up VRX Media Player from the「Smartphone Player Registration」page using the button that matches your smartphone's OS.
After that, if you tap "Search for devices" from "Peripherals" in "Settings" of VRX Media Player, the name of the linked device will be displayed and it will be ready for use.Make sure the LED changes from white to blue.
Also, please try disconnecting the USB Blurtooth transmitter from your PC.

After trying the above, please be sure to check that you are connected to the Internet before playing.Since the interlocking signal is acquired online, it will not interlock without an internet connection.
※If the screen for selecting "VR playback" or "Smart playback" is displayed when playback starts, registration and signal acquisition are basically successful.

On Android, permission to use Bluetooth is included in permission to use location information.Please make sure that the player has permission to use location information.Additionally, due to a bug on the Android side, pages that display permissions may appear to be allowed.If you can't connect to Bluetooth even though the permission is displayed, quit or delete the player once to cancel the permission, and try to allow the use of location information on the permission screen that appears when you start the player.
※If you delete the player, the downloaded videos will be deleted.

Please note that if you use USB 3.0 compatible devices nearby, radio wave interference may occur and the product may not function properly.If you are using a USB 3.0 compatible device, please use a USB cable that is fully shielded around the connector and cable, and try placing the device approximately 1 meter away.

How can I stop receiving email notifications?

To stop receiving notification emails (DM) that are sent irregularly from this site, please log in to this site and change the notification settings to ``Do not receive'' from the ``Notification Settings'' on My Page.
In addition, you can also stop the delivery from the reception setting of "Notice mail setting" at the bottom of the screen displayed from the "My page" link at the top of the L-POINT site.The above page will be displayed when you log in from the email service change address page described at the bottom of the notification email and click "Confirm registration information".
Click here for the L-POINT site

Why does a separate window open when playing on D-PLAYER?

LPEG displays information from the video maker or talent that is playing it.You can close it when you don't need it.By clicking this frame, you can automatically open the homepage.
Also, if you change the PC you are using, such as when you have a new PC, you can do the procedure from this window.The change procedure page can also be opened from the information window of the video that can be downloaded from the link below.

What if I copy the footage and give it to someone else?

If you play the video on a PC other than the one you purchased it from, the video will be scrambled.Also, the sound cuts out.
If you wish to purchase after viewing the general content, please click on the same message window and you can complete the purchase procedure from there.(要L-POINT)
Once the purchase procedure is completed, the video and audio protection will be removed from that point.

What browser should I use to make purchases on this site?

As of April 2016, almost all browsers are supported.Additionally, L-POINT is currently confirmed to work on Windows 8, 8.1, and 10.Operation on MacOS and Unix-based OS is not guaranteed yet.

Where can I experience VR viewing on a real device?

You can view it at the VR cafe or screening room.(A separate smartphone is required for the VR cafe.)Please see the store page for details.

Will there be videos of the whole celestial sphere, not just the half-celestial sphere?

The videos on this site are not 180-degree images, but cover a natural range of 220 degrees, where the image does not cut off even if you move your head and look around.Additionally, we are currently developing technology to significantly reduce the file size even for spherical images.

How do you withdraw?

There is a link to unsubscribe at the bottom of the account information on the member page.When you click, you will be redirected to the L-POINT site, where you can complete the cancellation procedures.